Chatisland | Privacy Policy

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Effective as of  Mar 14, 2024, Cluster Exploration Limited and its subsidiaries and affiliates (collectively referred to as "the Company," "we," "us," or "our") have updated our Privacy Policy ("Policy").

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Welcome to Chatisland! This Privacy Policy applies to the use of our website at https://www.chatisland.com, including all subpages and associated sites or pages (collectively referred to as the "Website"), as well as the Chatisland mobile app accessible through browsers on mobile phones, tablet computers, and personal computers (collectively referred to as the "App" or the "Service" ). Chatisland is operated by Online Classifieds AG, located at 13/F., KENBO COMMERCIAL BUILDING, 335-339 QUEEN'S ROAD WEST, HONG KONG (referred to as "we," "us," or "our").

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At Chatisland, the safety and privacy of our members are of utmost importance. We are committed to handling your Personal Data in accordance with applicable laws and ensuring the safety, security, and data privacy of Chatisland.

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Our Privacy Policy explains how we collect, use, disclose, and protect information that applies to our Service, as well as your choices regarding the collection and use of your information. If you do not agree with our use of your personal information as outlined in this Privacy Policy, please refrain from submitting your personal information to us.

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The Website and the Service are intended for individuals aged 18 or older. Individuals under 18 years of age are not authorized to use or access the Website and the Service.
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1. What Personal Data do we collect, and why do we collect it?

Personal data refers to any information that can identify an individual, either on its own or when combined with other factors. When using Chatisland, you voluntarily provide us with the following information:

a. Profile information:

When registering an account on Chatisland, you have the option to create a pseudonymous profile that includes your username, applicable gender, birthday, what you are looking for, interests, and a personal description. The more detailed information you provide, the more tailored your experience on Chatisland will be. We use this information to create your account and provide you with a personalized and enjoyable experience.

Chatisland  is designed to help you engage with other users located nearby to you. We use your Geolocation Data that is approximate and generalized rather than precise, such as the state, province, or country you access the services from. (e.g., by using the GPS on your mobile device) to enable the intended functionality. This will be enabled only if you explicitly give us permission to access your location. You can disable this at any given time by changing the location permissions on your device. Please keep in mind that when you use Chatisland, other users can view your location data and they may use it for purposes you did not intend, or disclose it to individuals or entities outside of our control and without our and your knowledge. The information you provide may be subject to abuse, misuse, and monitoring by others, and you share this information at your own risk. It is important to note that this data is used solely for moderation purposes and is treated with the utmost confidentiality and security.

b. Shared content:

This may include descriptions, pictures, videos, comments, and other shared content that you upload or publish. Depending on where it is posted, this content may be publicly viewable by others. You have the ability to remove your photos and other content at any time through your account settings. Please note that you should not upload content about another individual unless you have their express permission to do so. When communicating with other users, the pictures and text messages sent are processed to ensure the security and operation of services and the safety of our user community.

c. Device information:

We collect certain information about the device you use to access the Service, such as the unique device identifier, IP address, MAC address, user agent, mobile carrier, time zone settings, device model, device system, system language, network type, device IDs, screen resolution, operating system, app and file names and types, audio settings, and connected audio devices. This information helps us diagnose application performance and optimize user experience. The data collected may vary based on your device settings and permissions granted to the app.

d. Online tracking and analysis information:

  i. Cookies:

We use cookies and similar technologies on Chatisland to recognize you and/or your device(s). Cookies are small text files stored on your mobile device by us to ensure the normal operation of the Service and provide convenient access. Cookies typically contain identifiers, site names, numbers, and characters. Information collected through cookies is generally considered non-personal information as it does not contain personally identifiable information. You can manage or delete cookies according to your preferences.

  ii. Analytics:

We use analytics and research technologies on Chatisland to collect information about how visitors use the platform. Cookies or similar tracking technologies are used to better understand the use of the mobile application, including usage frequency, events within the app, performance data, and download sources. These technologies help us analyze trends, administer the site, track user behavior, and collect demographic information about our user base as a whole.

  iii. Log files:

General access data is stored in log files for statistical and technical evaluations in anonymized form. This data helps optimize server infrastructure, identify peak usage days, and make improvements to the user interface and functionalities. Personal evaluation of this data does not occur.

e. Other information:

If you contact our customer care team support@chatisland.com, we collect the information you provide during the interaction. In some cases, these interactions may be monitored or recorded for training purposes and to ensure high-quality service.
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When you are asked to provide personal data, you may decline. And you may use web browser or operating system controls to prevent certain types of automatic data collection. But if you choose not to provide or allow information that is necessary for certain services or features, those services or features may not be available or fully functional.

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2. What Personal Data do we collect from third parties?

Chatisland may collect information from other sources, including third-party sites that you choose to link to your Chatisland account (e.g. Apple ID). We may obtain the information you have provided to these third parties with their authorization. By signing in to Chatisland using your Apple ID, Google Account, you grant permission for the respective third parties to share certain information with Chatisland. You can withdraw this permission at any time through your account settings. Please refer to the privacy notices of the providers (Apple, Google) for more information.

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3. What personal data do we share with third parties?

We may transfer your Personal Data to third parties located in any country worldwide, including Europe, Hong Kong, and the USA. These transfers may be subject to different data processing and protection laws than those in your own jurisdiction. We disclose your Personal Data to the following categories of recipients:

a. Service providers:

We work with trusted service providers who process your Personal Data on our behalf or under joint responsibility. These service providers include telecommunications systems, email, database, hosting, outsourcing, payment, user verification, advertising, marketing, analytics, anti-spam, and anti-fraud services. They may also use your Personal Data for their own purposes. Service providers provide information about their independent data processing in their own privacy statements.

b. Buyers or merger partners:

In the event of a restructuring of our business, assets, or any rights or interests therein, we may disclose your Personal Data to potential buyers, merger partners, sellers, or their advisors.

c. Government agencies:

We may disclose your Personal Data to governmental agencies, courts, and other authorities, both domestic and foreign, if legally obligated or necessary to protect our interests.

d. Others:

We may disclose your Personal Data if we believe it is to:

i. protect our customers and others, for example to prevent spam or attempts to commit fraud, or to help prevent the loss of life or serious injury of anyone;

ii. operate and maintain the security of our services, including to prevent or stop an attack on our computer systems or networks; or

iii. protect the rights or property or ourselves or others, including enforcing our agreements, terms, and policies.

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4. What legal basis do we rely on when processing your Personal Data?

We process your personal information lawfully, fairly, and transparently. The legal basis for processing your Personal Data depends on the services you use and how you use them. We collect and use your information only where:

a. Performance of contractual obligations:

Processing your Personal Data is necessary to provide Chatisland and fulfill our obligations under the terms and conditions (e.g., creating a user account, processing payments).

b. Legitimate interests:

Processing your Personal Data is necessary to pursue our legitimate business interests while respecting your rights and freedoms. This includes protecting Chatisland and improving its functionality and efficiency.

c. Compliance with applicable laws and regulations:

Processing your Personal Data is necessary to comply with legal obligations, such as accounting, tax, and other statutory data retention requirements.

d. Your consent:

We may ask for your consent to collect specific Personal Data, such as interests, for certain specific purposes (e.g., direct marketing). You can withdraw your consent at any time by contacting us. However, withdrawal of consent does not affect prior processing.

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5. How do we store and protect your Personal Data?

Storage and Processing: Your information collected through the Service may be stored and processed in the United States or any other country where the Company or its service providers maintain facilities. We may transfer the information we collect about you, including personal information, to affiliated entities or other third parties across borders, from your country or jurisdiction to other countries or jurisdictions worldwide. It's important to note that these countries may have different laws that may not provide the same level of protection as the laws in your own country.

Safeguarding your information: Chatisland regards data as a valuable asset that must be safeguarded against loss and unauthorized access. We implement appropriate technical and organizational security measures to protect Personal Data from loss, misuse, or alteration. Our employees and the service providers we engage are contractually obligated to maintain confidentiality and comply with data protection laws. However, we cannot guarantee the security of any information you transmit to the Company, nor can we guarantee that information on the Service may not be accessed, disclosed, altered, or destroyed. It's also important to note that changes to the functionality of third-party sites and services, such as social networks, that you add to the Service may impact your privacy settings. We are not responsible for the functionality or security measures of any third party.

If you are accessing our Service from the EEA or other regions with laws governing data collection and use, please be aware that by providing your personal information, you acknowledge and agree that your personal information may be transferred to the United States and other jurisdictions where we operate.

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6. How long do we retain your Personal Data?

We retain your Personal Data only for as long as necessary to fulfill the purpose for which it was collected, as required by applicable laws and regulations, or as specified in contractual agreements. When we no longer require your information to provide the service, we retain it for legitimate business purposes or as required by law. We protect your personal information within commercially acceptable means to prevent loss, theft, unauthorized access, disclosure, copying, use, or modification. While we strive to delete data within a specific timeframe, technical constraints may prevent immediate deletion.

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7. Cross-Border Data Transfers

Chatisland may store and process personal data in the United States or other countries where our partners, affiliates, and third-party providers have facilities. By providing us with your personal information, you consent to the disclosure of this information to overseas third parties. The privacy protection laws in these countries may differ, and their jurisdictions may not provide the same level of protection as in your jurisdiction. We strive to comply with this Policy and follow the legal requirements of the country or region where the personal information is located for cross-border transfers and processing. For more information on security measures and safeguards, please contact us.

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8. Social networks

If you enable the use of Chatisland's Services through a third-party social networking site, mobile application, or similar website/application ("Social Networking Site"), such as Facebook or Twitter, you allow Chatisland to access specific information about you available through that Social Networking Site. Links to our profiles on social networks are available on our Website. Please note that Chatisland is not responsible for the practices employed by these websites or services. When you click on the social network icons, a direct connection is established between your browser and the respective social network's server. The social network receives information about your visit to Chatisland, including your IP address. Information obtained by Chatisland through Social Networking Sites varies and may include your username, profile avatar, network, gender, user ID, age range, language, location, country, and other information. By accessing or using Chatisland's Services through a Social Networking Site, you authorize Chatisland to collect, store, retain, and use your information in accordance with this Policy.

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9. Your Rights in Connection with Personal Data

You have various rights regarding your Personal Data, including:

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a. Right to be informed:

You have the right to be informed about the collection and use of your Personal Data, including the purposes of the processing, retention periods, and recipients of the data. This information is provided in this privacy notice.

b. Right of access:

You have the right to request copies of the data we hold about you and certain details about the processing of that data.

c. Right to object:

You have the right to object to the processing of your Personal Data in certain circumstances, such as when we rely on our legitimate interests or process your data for direct marketing or research purposes.

d. Right to rectification:

You have the right to request the rectification of inaccurate or incomplete Personal Data.

e. Right to erasure:

You have the right to request the erasure of your Personal Data in certain circumstances, such as when the data is no longer necessary or you withdraw your consent.

f. Right to restrict processing:

You have the right to request the restriction of processing your Personal Data in certain circumstances, such as when you contest the accuracy of the data.

g. Right to data portability:

You have the right to request the transfer of your Personal Data to another organization or individual in certain circumstances.

To exercise any of these rights or if you have feedback, comments, or questions about data protection or this Privacy Policy, please contact us at support@chatisland.com. We will review and respond to your requests as soon as possible, typically within 15-30 days after verifying your user identity. If your request involves complex or significant issues, we may require additional information. While we strive to fulfill all requests, there may be exceptions or limitations based on applicable laws and regulations.
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10. Children's Privacy

Our Service is intended for users who are above the age of 18 or meet the minimum age requirement set by the laws applicable in their jurisdiction. In some regions, this minimum age requirement may be higher due to local regulations. For further details, please refer to your local privacy policy. We do not knowingly collect or solicit information from individuals under the age of 18, nor do we allow them to register as users. The Service and its content are not directed at children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will delete that information promptly. If you believe that we may have information about a child under 18, please contact us at support@chatisland.com, and we will make commercially reasonable efforts to delete it.

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11. Changes to this Privacy Policy

Chatisland reserves the right to modify this Privacy Policy at any time by posting a revised Policy on the Website or emailing a copy to members without prior notice. The updated Privacy Policy becomes effective upon posting on Chatisland's Website. By continuing to use Chatisland's Website and Service, you accept and agree to any changes. We recommend reviewing this Privacy Policy periodically for updates.

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12. How to contact Chatisland

If you have any questions, concerns, or requests regarding your Personal Data or this Privacy Policy, please contact us by email at support@chatisland.com. Alternatively, you can write to:

13/F., KENBO COMMERCIAL BUILDING, 335-339 QUEEN'S ROAD WEST, HONG KONG. We will address your inquiries and respond as promptly as possible.


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Supplemental Terms - Jurisdiction-Specific Addenda
Special Section for California User